Customer Services Team Leader
HJ Lea Oakes Ltd are suppliers of top-quality animal and livestock feeds, serving farmers across a wide area in Cheshire, Lancashire, Staffordshire, Shropshire, and North Wales. We are currently looking for a full-time Customer Services Team Leader to co-ordinate the work of our team and ensure the delivery of exceptional customer service at our main office in Aston.
Job Description and Profile
It is a fast paced and diverse role. You will be leading the Customer Services function and team in delivering outstanding service, while being a hands-on part of the team. Our Customer Services team is the first point of contact for all external enquiries, handling high volume of calls, taking, processing, and pricing orders and liaising with other departments.
Duties and Responsibilities:
- Co-ordinating the customer services function and team to ensure smooth and efficient operations.
- Effectively allocate and prioritise work. Co-ordinating and managing team workloads.
- Lead and develop the team through training and coaching.
- Holiday and absence management to ensure sufficient cover.
- Implementing procedures and introducing systems of work to streamline the operations.
- Switchboard for main office, managing high volume of calls, screening cold-calls, taking and passing messages.
- Taking orders from customers, agents, and merchants
- Inputting, pricing, amending, cancelling orders – in-house software.
- Assist Transport Department in uploading the Transport Schedule when necessary.
- Liaising with other Departments: Transport, Raw materials, Customer services, Technical and with management
- Other general admin tasks as required.
Terms:
- Full time position (37.5 hours a week, normally 9am-5pm Monday to Friday with half hour lunch break). Overtime hours (including Saturday mornings) might be required in busy periods.
- Full training on the in-house systems will be provided.
- Additional holidays, company pension, Cycle2Work scheme, free on-site parking, employee discount.
